Field Service & Maintenance

A service, installation or maintenance company sells reliability, and it is judged on the first visit. The technician arrives without the right part, or without the answer the senior technician carries in his head, and one repair becomes two. Behind that sit vans loaded with the wrong stock, visit reports retyped at the office, spare parts bought by feel, and service contracts billed late. We design and build the systems behind the first visit: what each vehicle carries, what the technician can ask from the field, and how the report gets back to the office.

Where does a second visit come from?#

• The van. Load every part on every van and capital freezes in stock. Load a standard kit and technicians drive back to the warehouse. Each area needs its own list, and the service-call history already knows what is in it.
• The answer. Manuals, wiring diagrams and the history of this particular installation sit in drives and binders. In the field, the technician phones whoever remembers.
• The report. The visit ends with a voice note or a photo in a WhatsApp group, and someone at the office types the report.
• The parts store. Spare parts are reordered on minimums set years ago, so slow parts pile up while fast ones run out.
• The contract. At month-end someone reconciles by hand the visits covered by the service contract, the work outside it and the customers who pay late.

Where does AI help a service operation?#

• A stock list for each vehicle, learned from the service calls and installations in its own area: which parts the van needs, and which can stay in the warehouse.
• Answers in the field. The technician asks in WhatsApp, by voice or text, and gets the manual page, the diagram or the previous report for that site.
• The visit report from the voice note, filed under the right customer and job, with the open items listed for the office.
• Purchasing from real consumption: a safety stock for every part that follows its own demand and the supplier’s lead time.

The technician’s judgment stays with the technician. The system makes sure the part and the answer are there when they are needed.

Which of our solutions fit?#

• Field-inventory stocking: a stock list for each vehicle from real service-call history.
• In-meeting knowledge agent: an operations agent in WhatsApp, Hebrew voice and text, that finds the right manual, video or document and sends it in the chat.
• The weekly management brief: the week on one page for management, and a voice note from a site visit filed as a report.
• Dynamic safety stock per SKU: a safety stock for every spare part that follows its demand and lead time.
• Supplier invoices and month-end: parts suppliers’ invoices read, checked and booked, and the month closed against the bank.
• Receivables anomaly detection: contract customers whose payments are starting to drift, on a weekly list.

How does an engagement start?#

With one area or one team of vans. In the fixed-price scoping stage we read the service-call history, the parts consumed and the stock on the vehicles, and work out how much of the stock list can be learned from them. One success measure is agreed before anything is built, usually the first-visit fix rate of that team against its own previous quarter. Rollout is staged, team by team. How we work sets out the stages.